Welcome Dress Official!!

Welcome to the website (the "Site") of DressOfficial.com . DressOfficial.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any DressOfficial.com service, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. DressOfficial.com reserves the right to change this Site and these terms and conditions at any time.

 

DressOfficial endeavors to maintain the service as being free from defects but is not responsible or liable for any consequential loss or damage (whether for loss of profit or otherwise) for any errors or omissions within the service. DressOfficial retains the right to make changes to content without prior notice.

 

You may use the Services on the Site for your personal, non-commercial use. You may make a single copy of the individual screens you see when you use the Services, but only for your personal use. You cannot distribute or transfer the copies to others in exchange for money or other consideration. You may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information, products or services obtained from the Services, except as set forth below. This means that you may not mirror the home page or results pages of the Site on your own web site or web page.

 

Except for allowing you to use the Site for your personal use as set forth in the paragraph above, when you use the Site, you are not receiving a license or any other rights from us, including intellectual property or other proprietary rights of DressOfficial or other companies with which we are affiliated. YOU UNDERSTAND THAT YOU HAVE NO RIGHTS TO THE SERVICES OR ANY OTHER DressOfficial PROPERTY EXCEPT AS WE INDICATE IN THESE TERMS.
Any DressOfficial supporting page and any other information services we may add, are provided strictly on the basis that it is for the personal use only of visitors to the DressOfficial.com site.

 

DressOfficial have no control and can provide no guarantee as to the accuracy or quality of the information of sites linked to. As such DressOfficial in no way endorses the information contained therein or acts as an agent for the operators of the sites or bears responsibility or liability for the use or effect of the content of those sites or bears any liability for purchases of goods or services from those sites.

 

DressOfficial expressly prohibits the dissemination of this information by any person or DressOfficial accessing this site to any third party (for profit or otherwise) or any other commercial exploitation by any such user.
Use of this material is at the sole risk of the user and neither DressOfficial nor its information providers gives any warranty that the supply of information is uninterrupted or accurate.

 

You agree to indemnify and hold DressOfficial and its subsidiaries, affiliates, officers, agents, co-branders and other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Services, your connection to the Service, your violation of the Terms, or your violation of any rights of another.

 

This contract shall be governed by and construed in accordance with the laws of England without regard to conflict of laws principles. These Terms as amended from time to time, set forth the entire understanding between you and DressOfficial and supersede any and all prior or contemporaneous agreements or understandings between you and DressOfficial, whether oral or written, as to the subject matter of these Terms. If any provision of these Terms or the application thereof to any person or circumstances shall to any extent be held to be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances as to which it is not held to be invalid or unenforceable, shall not be affected thereby, and each provision shall be valid and be enforced to the fullest extent permitted by law. You hereby consent to the exclusive jurisdiction and venue of courts in England regarding any and all disputes relating to these Terms, your use of the Site or the Services. No waiver of these Terms will be valid, except in the event that the waiver is in writing and signed by an officer of DressOfficial.

 

All trademarks referred to on this site are acknowledged as the property of their respective owners.

 

DressOfficial insists you're a very Happy Customer. We want you to be completely satisfied with your online purchase on DressOfficial.com.

 

For the on-line shopping, you could not check quality & color of the dress and you also could not try on the dresses. However, DressOfficial will try our best to help you to settle the difficulty you meet with on our website. Please also refer to the following return/exchange/cancellation policies.

 

Cancellation Policy

Order Cancellations
DressOfficial know that ordering a dress for your special occasion is an important undertaking. Therefore, we accept the cancellation request of the order from our customers. Please refer to our cancellation policy below for details.

Our Cancellations Policy
1. Orders canceled within 1 days of payment confirmed will be eligible for you to get a full refund. 
2. Orders canceled 2 day after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price.
3. Orders canceled 3 days after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
4. After 3 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost! 
Please kindly note that all of our dresses are newly tailored to order, and once the production process has begun, the materials cannot be reused.

Actions Products Time Frames Amount Refunded
Product Price Shipping Cost
Cancellation Customized Dresses within 24 hours of order confirmation Full Refund
within 48hours of order confirmation 70% 100%
within 72 hours of order confirmation 50% 100%
Standard Dresses within 24 hours of order confirmation Full Refund
within 48 hours of order confirmation 70% 100%
within 72 hours of order confirmation 50% 100%
In-stock dresses before item is shipped Full Refund

Note: After 72 hours of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Return Policy

Returning For Replacement or Refund
When the package arrived, we sincerely encourage you to try it/them on as soon as possible without removing the tags, altering, or washing. If you intends to return or exchange dresses or accessories, please make sure they are in their original condition as following:

be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions 
be in perfect condition 
have no stains, rips, odors or damage of any kind 
be returned with all accessories including shawl and straps 

Defective, Damaged or Misshipped Items
Please kindly check the package contents before signing. You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If your items were damaged during delivery, we suggest you to take photos or video and get a "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria.

Sizing or Fitting Issues
Before ordering a dress, please kindly make sure to give us the exact size measurement. The finished gown may vary by approximately one inch in either direction of the specified measurements. For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to sales@DressOfficial.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.

Dress is not the size you ordered
If the dress's size differs from the specifications you ordered by more than one inch, we cordially encourage you to find a local tailor to make adjustments. All of our dresses (except ready-to-ship dresses) are newly tailored by our dressmakers. There may be the little size error within one inch for the handwork. Please kindly forgive.

Dress is the custom size you ordered but does not fit
Considering the uniqueness of the product in the event of Custom Made, dresses following the specifications you ordered cannot be returned or exchanged. But we attach an fabric in the seams of your dress, you can make minor adjustments at a local tailor of which we won't cover the cost. Please note: if your order specifications differ too much from the final sizing request, resizing may not be possible.

If you're sure that you get a dress which is not tailored by the specification of your order, please take some photos of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to sales@DressOfficial.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours. We will help you to settle the problem quickly.

Color Mismatch
There is a little color difference of the same color for the different fabrics. Some kinds of fabrics will show different color effect when you check it from different angles under different light, such as taffeta. Different monitors will also show the different color effect from the actual color of the dresses. The slight color difference between the dress at hand and the color shown on the monitor is not the color defective or wrong delivery. However, if you confirm that you receive a dress in wrong color; please kindly send e-mail to sale@DressOfficial.com. We will help you.

Overdue Products
If your order cannot be shipped by the time originally stated, our customer service will offer you the option of keeping or canceling your order. You can choose to get a full refund, or keep the order and get special treatment.
Note: The overdue problems occurred by carrier are not refundable or exchangeable.

Return Process
We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake. We couldn't accept returns on following condition: 
a. Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required. 
b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock.
c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

Step One: Get a Return Authorization number 
Finish and send a return request to customer service mailbox within 5 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.

Step Two: Inspect merchandise
All returned or exchanged items must: 
be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions 
be in perfect condition 
have no stains, rips, odors or damage of any kind 
be returned with all accessories including shawl and straps

Step Three: Ship merchandise to DressOfficial Warehouse
Please be sure that the item(s) can be sent out within 5 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 5 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 5 days. Please contact us for return address.

DressOfficial only accepts prepaid packages. We do not accept C.O.D. If it's a mistake made by us, then you will be reimbursed for the return shipping.
If the dresses are not in their original condition, we may charge higher processing fee to cover our lose. Your order may not be refundable if the dresses turn out to be impossible to be resold!
Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.

Step Four: Credit or Exchange
Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.